pk65 Privacy Policy

1. Introduction

pk65.vip ("pk65", "we", "us", "the Platform") operates an online casino and sports betting platform serving English-speaking Pakistani players. We are committed to protecting the personal information of every player who registers and uses pk65. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the retention periods we apply, and the rights available to you with respect to your personal information.

This Policy applies to all personal data collected through the pk65 website at pk65.vip, the pk65 mobile interface, and any associated services, including customer support communications, promotional correspondence, and payment processing interactions. It should be read alongside the pk65 Terms & Conditions, which govern the contractual relationship between you and pk65.

2. Data Controller

For the purposes of this Policy, pk65.vip acts as the data controller responsible for your personal information collected through the Platform. The data controller is the entity that determines the purposes and means of processing personal data. All requests relating to your personal data, including subject access requests, correction requests, and deletion requests, should be directed to the pk65 data team via the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

pk65 collects personal data in several ways, including information you provide directly to us, information generated by your use of the Platform, and information received from third-party payment processors. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, gender, and Computerised National Identity Card (CNIC) number, collected during account registration and KYC verification.
• Contact Data: Registered mobile phone number, email address, and residential city or address provided at registration or KYC.
• Account Data: Username, encrypted password hash, account creation date, login history, session timestamps, and device identifiers.
• Financial Data: Deposit and withdrawal amounts, payment method details (e.g., JazzCash mobile number, Easypaisa account reference, bank account reference), transaction history, and PKR wallet balance records. pk65 does not store full card numbers – card payment processing is handled by PCI-DSS compliant third-party processors.
• Gambling Activity Data: Bet history, game session records, wagering amounts, game titles accessed, sportsbook markets used, bonus redemption history, and winnings records.
• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within pk65.vip.
• Communications Data: Records of customer support interactions, complaint correspondence, and any communications you send to pk65 via chat, email, or other channels.
• Responsible Gaming Data: Deposit limits set, session timer configurations, cooling-off period activations, and self-exclusion requests.

4. How pk65 Uses Your Personal Data

pk65 processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your pk65 account, authenticate your identity at login, and enable access to the Platform and its products.
• KYC & Age Verification: To verify that you meet the 18+ age requirement and to comply with applicable identification obligations before processing withdrawals above specified thresholds.
• Payment Processing: To process your PKR deposits via JazzCash, Easypaisa, or other accepted payment methods, and to process withdrawal requests to your nominated payment account.
• Service Delivery: To provide access to casino games, live dealer tables, the cricket sportsbook, PSL markets, slots, and all other pk65 Platform features.
• Customer Support: To respond to your queries, process complaints, and resolve disputes through the pk65 support team.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. This includes automated analysis of betting patterns and account activity.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, including record-keeping requirements, and to respond to lawful requests from competent authorities.
• Responsible Gaming: To implement and enforce the responsible gaming tools you have activated on your account, including deposit limits, session timers, and self-exclusion.
• Marketing: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support or updating your account preferences.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pk65 Platform, fix technical issues, and develop new features.

5. Legal Basis for Processing

pk65 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you under the pk65 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML requirements and record-keeping duties.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Third Parties

pk65 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and proportionate:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card processing partners receive transaction data necessary to process your deposits and withdrawals. These processors are contractually bound to protect your data.
• KYC & Identity Verification Providers: Third-party identity verification services may process your CNIC data and other identity documents to complete KYC requirements.
• Game Software Providers: Casino game providers such as PG Soft, Pragmatic Play, and others receive session data necessary to operate game functionality and audit RNG certification compliance.
• Fraud Prevention & Security Services: Specialist fraud detection providers may process technical and behavioural data to identify suspicious activity.
• Legal & Regulatory Authorities: pk65 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by applicable law or valid legal process.
• Professional Advisers: Legal, accounting, and audit professionals may access personal data on a need-to-know basis under obligations of professional confidentiality.

7. Data Retention

pk65 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The principal retention periods applied by pk65 are:

• Active Account Data: Retained for the duration of your account relationship with pk65 and for a period of five (5) years following account closure, in line with standard financial record-keeping practices.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable anti-money laundering obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Self-Exclusion Records: Retained indefinitely to ensure that self-excluded players are not permitted to reopen accounts in circumvention of their exclusion.
• Support Communications: Retained for two (2) years from the date of the last communication.

When personal data is no longer required for any of the purposes described in this Policy and no legal obligation requires its retention, pk65 will securely delete or anonymise it.

8. Security Measures

pk65 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and pk65 servers.
• Encrypted storage of passwords and sensitive account credentials – pk65 staff cannot view your password in plain text.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Automated session expiry requiring re-authentication after 24 hours of inactivity.
• Regular security assessments and penetration testing of the Platform infrastructure.
• PCI-DSS compliant third-party processing for card payment data.

Despite these measures, no method of electronic data transmission or storage is completely secure. pk65 cannot guarantee absolute security but is committed to maintaining security standards consistent with industry best practice. In the event of a data breach affecting your rights and freedoms, pk65 will notify affected players in accordance with applicable legal obligations.

9. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pk65:

• Right of Access: You may request a copy of the personal data pk65 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: You may request that pk65 restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request that pk65 provide your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, pk65 will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact pk65 at the details provided in Section 14. pk65 will respond to verified requests within 30 days. Identity verification may be required before processing any request.

10. Cookies & Tracking Technologies

pk65 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit pk65.vip. The types of cookies used by pk65 include:

• Strictly Necessary Cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game lobby filters to improve your experience.
• Analytics Cookies: Collect anonymised data about how visitors use pk65.vip to help us understand usage patterns and improve the Platform. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Used to present relevant promotional content to you where you have consented to marketing communications. These are not shared with advertising networks outside the pk65 Platform.

You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to and using the pk65 Platform. Disabling other cookie types will not prevent Platform access but may reduce functionality.

11. Minors

The pk65 Platform is intended solely for users who are at least 18 years of age. pk65 does not knowingly collect personal data from persons under the age of 18. If pk65 discovers or is informed that a minor has provided personal data through the Platform, that data will be deleted and the relevant account will be permanently closed. If you are a parent or guardian and have reason to believe a minor has registered at pk65, please contact us immediately at [email protected].

12. Third-Party Links & Services

The pk65 Platform may contain references to third-party game providers and payment processors. While pk65 takes care to work with reputable partners, pk65 is not responsible for the privacy practices of third-party services. Each third party operates under its own privacy policy. pk65 encourages you to review the privacy policies of any third-party service you interact with in connection with the pk65 Platform.

13. Changes to This Privacy Policy

pk65 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Platform's features. When material changes are made, pk65 will notify registered account holders via the Platform interface or by email to the address associated with their account. The updated Policy will take effect on the date stated at the top of the document. Your continued use of the pk65 Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must stop using the Platform and request account closure.

14. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by pk65, please contact our support team:

• Email: [email protected]
• Live Chat: Available within the pk65.vip platform interface

Please include your registered pk65 username and a clear description of your request. Data subject access requests and erasure requests will be processed within 30 days of identity verification. pk65 does not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable fee may be applied or the request may be refused.